TERMS AND CONDITIONS

Soap Creations by Gilda was established with one goal in mind: to give our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below. Please have a look and contact us to learn more!

​

By using and purchasing through this website, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time. 

 

ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations. However, a release means that we receive a large number of orders in a very short amount of time. During a release, please allow up to 10-15 business days for your order to ship. We will always pack orders as quickly and as safely as possible. 

 

MULTIPLE ORDERS: We combine multiple orders and will refund excess charges. We will make sure our shipping charges and processing fees (typically up to 5%) are covered prior to refunding. Please leave us a note that you have multiple orders pending so we know to combine them.

 

ORDER CANCELLATION: An order may be canceled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All canceled orders will be subject to a 5% restocking fee that will not be refunded. 

 

SHIPPING & HANDLING: We charge a small handling fee with each order. This helps to pay for all the packaging supplies required to get your order to you safely. Additionally, we pass on all commercial shipping rates, as we are a small business, and we cannot provide Amazon-type shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. Your understanding is appreciated.

 

CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If the proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.

 

US CUSTOMER SHIPPING INFORMATION: Currently, our shipping costs are determined by the cost of the order. This helps us to determine shipping by way of flat rate boxes which we are most accustomed to. Orders weighing 15.9 oz or less will be mailed First Class only unless the items are too bulky or other arrangements have been made. We recommend adding Route Package Protection to your order at check out.

 

MISSING PACKAGES: During COVID, we are waiving the signature confirmation. Be aware of your location. If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming very prevalent, and it is not the responsibility of Soap Creations by Gilda or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office, as they are best equipped to locate your package. We recommend adding Route Package Protection to your order at check out.

 

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve such matters and work on your behalf with the USPS to resolve any situations that may arise.

 

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage, and contact the USPS and Soap Creations by Gilda immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim. We recommend adding Route Package Protection to your order at check out.

 

FPO/APO: We are happy to ship packages to service members and their families overseas.

 

CANADIAN ORDERS - These orders fall between US and international, and we accept Canadian Orders. Canadian customers are responsible for all duties, taxes, and fees. Transit times may be extended. We do not ship Room & Linen Spray to Canada. If ordered, they will be refunded. Bath bombs are delicate and may not be able to withstand the long shipping journey. As a result, please be aware that bath bombs may arrive broken. 

​

INTERNATIONAL ORDERS AND SHIPPING IS OPEN FOR BAR SOAP ONLY.  If an international order is placed and contains products other than bar soap, the customer will be contacted, and the additional items will be canceled.

 

INTERNATIONAL CUSTOMER SHIPPING INFORMATION: By purchasing, you agree that Soap Creations by Gilda is not responsible for the package once it arrives at US Customs. In the case of inconsistent tracking, Soap Creations by Gilda is not responsible for the package once it has been accepted by the United States Post Office. International packages have extended transit times and holds. Transit times can extend to 4 weeks or more. This can be damaging to the products inside the package. Products may sweat or melt. Scents will mingle. Humidity inside the package may cause damage to the packaging inside. 

 

THE CUSTOMER IS RESPONSIBLE FOR ALL DUTIES, TAXES, AND FEES.  The Customer may be required to pay additional monies to accept the package in the destination country. If your package arrives but you do not have possession of your package, Soap Creations by Gilda is not responsible to issue a refund for the package. The Customer agrees to pay all additional monies and will take possession of the package within the necessary time frame.

 

INTERNATIONAL SHIPPING PRICES: It is difficult to accurately quote shipping prices. We ship flat rates but are limited by weight on international packages. Our products are heavy and bulky. This means that international shipping will be higher than domestic shipping. We will always refund excess shipping charges once our shipping and handling fees are covered.

 

Your package will ship USPS Priority International unless arrangements are made otherwise. This service is very reliable but not without risk. These packages can have inconsistent tracking. If a package is damaged or goes missing, we are unlikely to be reimbursed by the USPS. For this reason, we reiterate that Soap Creations by Gilda is not responsible for the package once it arrives at US Customs. 

 

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage, and contact the delivery company and Soap Creations by Gilda immediately. We will file a claim on the customer’s behalf but will need proof and documentation from the customer to file the claim.

 

MISSING PACKAGES:  Again, please note that Soap Creations by Gilda is not responsible for a package once it arrives at US Customs. We are not responsible for a package that has been shown delivered by the delivery company but is missing to you. Porch/Mail Theft is becoming very prevalent, and it is not the responsibility of Soap Creations by Gilda or the delivery company to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the delivery company, please contact the delivery company as they are best equipped to locate your package.

 

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do everything in our power to resolve such matters and work on your behalf with the USPS to resolve any situations that may arise.

 

PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that every nose is different, and people may perceive scents differently. We do our best to describe the scents based on the fragrance and essential oils that are used and the descriptions provided by the manufacturers. Our products are handmade, and designs have slight variations.

 

PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.

 

ALLERGY WARNING: We use a variety of ingredients in our products. Please be aware that we use ingredients in our facility that may come into contact with other ingredients and/or allergens, and if allergic could possibly cause one to have an adverse reaction. Not all manufacturers disclose all ingredients and/or allergens in the fragrances, etc. Please contact us if you have any questions in this regard.

 

 

 

GENERAL PRODUCT WARNINGS AND CAUTIONS:

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Soap Creations by Gilda, Ltd. is not responsible for injuries or accidents. Soap Creations by Gilda, Ltd. is not responsible for allergic reactions. Strongly colored soaps may discolor fabric/clothing.

 

SOAP CREATIONS BY GILDA, LTD. PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.soapcreationsbygilda.com.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
•Communicate with you;
•Screen our orders for potential risk or fraud; and
•When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

•We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/legal/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at handcraftedbygilda@icloud.com or by mail at the following address:

P.O. Box 822 Road Town, Tortola, British Virgin Islands VG1110